Terms and Conditions

Please note that delivery to England and Wales is £2.50 for orders below £62 and free for orders of £62 or more. For deliveries outside of England and Wales please contact us. All prices include VAT.

Please ensure your delivery address is correct to avoid delays or missing parcels.

Prices
Within mainland UK all prices are inclusive of VAT. Shipping to the Highlands, UK islands and Channel Island incurs an additional charge, please contact us for details.

Delivery
Deliveries will be ex-stock and the order will usually be shipped the next working day after the payment is received. It usually takes 2-3 working days for the goods to be delivered.

Return and Refund
As our valued customer you have the right to cancel within 14 days of receiving your order. In this case please contact us either by telephone or e mail and you will receive a refund once the goods have been returned.We must request you return the goods at your own expense. If the goods arrive damaged or opened then we reserve the right to appropriate compensation.

Alternatively if you receive the goods in a damaged condition then please contact us as soon as possible either by phone or e mail so we can investigate the circumstances.

To make a return please complete the Returns Form making sure you state the batch number and sell-by date from the white sticker on the back of the bag.

Reservation of Ownership
All goods remain the unqualified property of Elite dogs until payment has been received in full.

Payments
Payments for goods are to be made via Paypal.

Identity of the Contracting Partner
Elite Dogs Limited
White House Farm
Ashwater
Devon
EX21 5DD

Tel: 01409 251063
E mail: info@gentledogfood.co.uk

Opening times: Mon-Fri 9am -5pm.

Company Reg. No.: 09251266
VAT Reg: 241535527

Privacy Policy and Data Protection
We take customer privacy very seriously and customer details are not passed on to any third party.

Complaints
If you want to make a complaint, please use the Complaint Form. Please make sure you state the batch number and sell by date from the white sticker on the back of the bag.