Terms and Conditions

Please note that delivery to England, Wales and Scotland (excluding Highlands and Offshore Islands) is £3.00 for orders below £69 and free for orders of £69 or more. For deliveries outside of England and Wales please contact us. We cannot ship to the USA. All prices include VAT.

Please ensure your delivery address is correct to avoid delays or missing parcels.

Within mainland UK all prices are inclusive of VAT. Shipping to the Highlands, UK islands and Channel Island incurs an additional charge, please contact us for details.

Deliveries will be ex-stock and the order will usually be shipped the next working day after the payment is received. It usually takes 3-4 working days for the goods to be delivered. Our courier is DPD. All deliveries require a signature.

Return and Refund
As our valued customer you have the right to cancel within 14 days of receiving your order. In this case please contact us either by telephone or e mail and you will receive a refund once the goods have been returned.We must request you return the goods at your own expense. If the goods arrive damaged or opened then we reserve the right to appropriate compensation.

Alternatively if you receive the goods in a damaged condition then please contact us as soon as possible either by phone or e mail so we can investigate the circumstances.

To make a return please complete the Returns Form making sure you state the batch number and sell-by date from the white sticker on the back of the bag.

Reservation of Ownership
All goods remain the unqualified property of Elite dogs until payment has been received in full.

Payments for goods are to be made via Paypal.

Identity of the Contracting Partner
Elite Dogs Limited
White House Farm
EX21 5DD

Tel: 01409 251063
E mail: info@gentledogfood.co.uk

Opening times: Mon-Fri 9am -5pm.

Company Reg. No.: 09251266
VAT Reg: 241535527

Privacy Policy and Data Protection
We are committed to protecting your privacy and will only use information collected from you lawfully and in accordance with the Data Protection Act, 2018. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any third party.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to e-mail us.

This statement does not affect your statutory rights.

If you want to make a complaint, please use the Complaint Form. Please make sure you state the batch number and sell by date from the white sticker on the back of the bag.